[email protected] internet www.pac.gov.sg Singapore’s Secure Civil-Service Wide System

PacGov.Agd.Gov.sg Register or Sign Up Process | [email protected] in Singapore:[email protected] Singapore’s Secure Civil-Service Wide System

You can access the “[email protected]”(www.pac.gov.sg) system from the Government Intranet and select the Latest Pay Advice from the “Pay Info” icon. You may opt to receive your pay advice and other pay-related notifications, such as performance bonus notification, salary revision, etc via e-mail.

[email protected] (www.pac.gov.sg) Introduction :[email protected] (www.pac.gov.sg) Overview

Welcome to [email protected] (www.pac.gov.sg) User Guide.

[email protected] (www.pac.gov.sg) is a user-friendly and secure Civil-Service wide system for you to:

* view your pay-related information (Pay Information Module) and
* submit your claims (Claims Module) and
* update your personal profile and bank account information (Personal Preference Module) and
* make ComChest contributions (Personal Preference Module)

With [email protected] (www.pac.gov.sg), you can view more than just your latest pay information! You are able to view

* Pay information for the past 12 months
* Year-to-date balance
* Form 8E
* Current salary scale/point
* Allowance/deduction codes
* Notification letter
* SRS form

You can also use this intranet application to make claims for

* Medical fees (incurred at private clinics only)
* Dental fees
* Transport expenses
* General purchases
* Overseas claim

This guide is designed to familiarize yourself with [email protected] (www.pac.gov.sg).
pac gov Anytime , Anywhere
www.pac.gov.sg Maintain Personal Profile
Introduction : [email protected] (www.pac.gov.sg) Screen Design

Generally, the screens in [email protected] (www.pac.gov.sg) are divided into 3 parts.

The left hand side of the Pay Portal’s screen is the “Left Menu Bar” where various modules (e.g. Pay Info, Claims, Personal Preference) are available for your selection.

The biggest area of the screen is the “Content Page”. It displays the content of the modules that the users select on the left menu bar.

The bottom section of the screen in Pay Portal comprises 3 buttons. They are FAQ, Change Password and Logout.

[email protected] internet  (www.pac.gov.sg) SOURCE
http://pacgov.agd.gov.sg/ipac/html/faq/userguide.htm

[email protected] internet Frequently Asked Questions

Q1.How can I access [email protected]?
Ans:

[email protected] is available both on the Internet and Intranet.
Internet: https://pacgov.agd.gov.sg/
Intranet: https://www.pac.gov.sg/

Q2.Can I change my password?
Ans:

You can change your [email protected] password by clicking on the “Change Password” button at the bottom right-hand corner of [email protected] after logging in.

Q3.What should I do if I forget my password?
Ans:

You may reset your password by clicking on ‘Forgot Your Password’ on the [email protected] login screen. Alternatively, you may contact your Site Administrator for further assistance. To find out who your agency’s site administrator is, click on “Site Admin List” on the left banner of the [email protected] login screen.

Q4.How many attempts on the password do I have before the system locks my account out? What should I do if my [email protected] account is deactivated?
Ans:

Only five attempts are allowed. Please contact your site administrator to re-activate your account should it be locked out. To find out who your agency’s site administrator is, click on “Site Admin List” on the left banner of the [email protected] login screen.

Q5.Can I ask someone else to print my pay advice / submit claims on my behalf if I do not have access to [email protected]?
Ans:

Yes. You can raise a “Delegation Request Form” to appoint a ‘delegatee’ and submit your request to your Site Administrator for processing.

Q6.Besides Internet Explorer (IE), can I use other browsers to access [email protected]?
Ans:

The [email protected] website is best viewed with IE 6.0 and above. The [email protected] website is not supported using Mozilla Firefox and Safari browsers. To check which version of Internet Explorer you are using, go to Help → About Internet Explorer.

For users of IE 8 and above, you have to click on the “Website Compatibility” button located beside the address bar, before logging in to [email protected]

Q7.How can I view my latest Pay Advice?
Ans:

You can view your Pay Advice via the Pay Info icon after logging in to [email protected] You may opt to receive your pay advice and other pay-related notifications, such as performance bonus notification, salary revision, etc via e-mail.

Q8.When can I find more about pay information module?
Ans:

You can refer to the [email protected] User Guide, which is accessible through the [email protected] Homepage.

Q9.Am I still able to retrieve my pay advice and pay related information from [email protected] after I have opted to receive my pay advice and other notification letters via email?
Ans:

Yes. You are still able to retrieve your pay advice and notifications in [email protected]

Q10.Will the same claims appear in the CO’s and alternate CO’s PaC-Boxes, or the VO’s and alternate VO’s PaC-Boxes?
Ans:

For the CO and VO, the claims will appear in his PaC-Box under the section “Claims Pending Your Certification/Verification”. For the alternate CO and VO, the same claims will appear in his PaC-Box under “Covering Duties”. He/She will need to click “Covering Duties” to retrieve the list of claims.